PRIVACY POLICY

Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

We do not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or unrelated purposes. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Name, email address, phone number, mailing address

Payment and billing information

Communication opt-in records and consent timestamps (SMS, email, phone)

Non-Personal Information

IP address, browser type, device and operating system information

Website usage data, analytics, and referral sources

Cookies and similar tracking technologies

Client & Service Information

Records of inquiries, consultations, and service requests

Appointment details and preferences

Information voluntarily provided during onboarding or service delivery

2. How We Use Your Information

We use collected information to:

Provide, operate, and improve our services

Process transactions and payments

Communicate regarding appointments, service updates, and support

Maintain records of consent and communication preferences

Enhance website functionality and user experience

Prevent fraud and ensure platform security

Comply with legal and regulatory requirements

3. SMS Messaging & Compliance

Program Overview

By opting into SMS communications, you agree to receive text messages related to your services, including appointment reminders, status updates, document requests, and customer support communications.

Opt-In & Consent

Messages are only sent to users who explicitly opt in

Consent is collected through web forms or written agreements

Timestamped opt-in records are securely maintained

Opt-Out Instructions

You may opt out at any time by replying “STOP”

A confirmation message will be sent, and no further messages will be delivered unless you re-opt in

Opt-out requests are processed immediately

Message Frequency & Content

Message frequency varies based on your service engagement

Messages are service-related and not promotional unless separately authorized

Help & Support

Reply “HELP” for assistance

You may also contact Credit Masons LLC. at (877) 277-1615 during normal business hours

Carrier Information

Message and data rates may apply

Carriers are not responsible for delayed or undelivered messages

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for operational support (such as customer service or messaging delivery) is permitted. Text messaging opt-in data and consent records are never sold or disclosed.

4. Information Sharing & Disclosure

We do not sell or rent personal information.

Information may be shared with:

Service Providers: Vendors assisting with operations (payment processing, scheduling, messaging delivery), bound by confidentiality agreements

Legal Authorities: When required by law or valid legal process

Business Transfers: In the event of a merger, acquisition, or asset sale

Text messaging opt-in data and consent records are excluded from all sharing categories except messaging service providers.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

Encryption of sensitive data

Access controls and authentication protocols

Regular security assessments

Staff training on data protection

Secure backups and disaster recovery measures

No system is 100% secure, but we take commercially reasonable steps to protect your information.

6. Cookies & Tracking Technologies

Cookies and similar tools are used to:

Analyze site traffic and performance

Remember user preferences

Improve website functionality

You may control cookies through your browser settings. Disabling cookies may affect site functionality.

7. Your Rights & Choices

You may:

Request access to, correction of, or deletion of your personal information

Opt out of email communications using the unsubscribe link

Opt out of SMS messages by replying “STOP”

Withdraw consent for future communications

To exercise your rights, contact Credit Masons LLC..

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. This policy applies only to information collected through this website.

9. Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available on our website with the effective date.

10. Contact Information

For questions regarding this Privacy Policy, contact:

Credit Masons LLC.
Phone: (877) 277-1615